Our delinquent list is printed 10 days before the due date shown on your current bill and your disconnect date and time for previous bill will be indicated on your bill. If you have not paid your bill by this time, your service will be subject to disconnect. If your account is still not paid after cut-off, with a 2 week grace period, the membership and deposit will be applied to the final bill and any unpaid balance will be sent to a collection agency.

To have your service reconnected, you will be charged a $30 reconnect fee plus your past due balance if paid before 2:30 p.m. Anything paid after 2:30 p.m. will be charged a $75 reconnect fee plus the past due balance of your bill, which must be paid in full at the time of reconnect.

If you have any questions about our delinquent payment policy, please contact our customer service representative, Gena Hall.

Contact Numbers
(256) 437-8991
(888) 572-2901