Our delinquent list is printed 10 days before the due date shown on your
current bill and your disconnect date and time for previous bill will be
indicated in the bottom left-hand corner of your bill. (Refer to section
on “How to Read your Bill”.) If you have not paid your bill
by this time, your service will be subject to disconnect. If your account
is still not paid after cut-off, with a 2 week grace period, the membership
and deposit will be applied to the final bill and any unpaid balance will
be sent to a collection agency.
To have your service reconnected, you will be charged a $30 reconnect
fee plus your past due balance if paid before 2:30 p.m. Anything
paid after 2:30 p.m. will be charged a $75 reconnect fee plus the past
due balance of your bill, which must be paid in full at the time of reconnect.
If you have any questions about our delinquent payment policy, please
contact our customer service representative.
